Normally I will review businesses but in this case I want to review customers and clients. Chances are, especially if you own your own business, you are a customer or client of a business and their product or services. The question now becomes, are you a business owner’s favorite client or one of their worst customers?
There is nothing worse, from a business owner’s point of view, then seeing your caller ID pop up with a number of that ONE CLIENT you just can not stand. From the tone in their voice to their undeserved sense of entitlement along with many other negative variables and characteristics, it just creates a tingle in your spine of unpleasantness. As a customer, what can you do to make sure you are not on the “Please do not be them” list?
First things first
Your tone of voice and approach towards the business. If you come into the conversation or situation with negativity and pessimistic tendencies, you better believe that you will be receiving that same feeling in return. You get what you put out and if it is not good, what you receive will not be good. If you promote positive emotions and show that you are actively searching for a solution with hopes that they can provide it, you will definitely see a major difference in your experience with the company.
Secondly, always avoid conflict. It goes back to the old saying, “Do not piss off the person cooking your food.” If you ever have seen the movie, Waiting, you know exactly what we are talking about here. In order to receive the highest quality service, you need to provide the business with a high quality customer.
You do this by showing you actively care about the project(s) at hand and that you understand YOU HIRED THEM… not the other way around. You sought them for help and you have, by hiring them, admitted that you do not know this part of your business and that they know more than you. By hiring them you have implied that they are the experts and they know what is best. This does not mean you cannot ask questions or possibly contend their strategies but there are appropriate ways of communicating those feelings and emotions…always stay positive with it.
Just Be Human
Where I could make this list as long as the book, War & Peace, I will keep it simple. Look, just do not be an asshole. It is almost that simple. Do not tell a business how to do their job; again, they are the experts and you have admitted that by hiring them. Let them do what they do but also keep yourself sharp about their business. Ask them what they are doing and perhaps why they are doing it. There is nothing wrong with being inquisitive or wanting to educate yourself. Not all businesses provide a solid service so it is up to you to decipher that out. But, there is no need to be a shitty customer or client and there is definitely no reason to bring negativity into a business relationship.
The best advice I was ever given and I will share with you: Keep everything Lawyer-Like; no emotions, straight to the point, and keep feelings or negativity OUT OF IT. Keep it just about business.